The deal, in plain words.
Using Maybe means agreeing to what is on this page. It is short because the deal is simple.
Current as of 30 September 2026. A lawyer will tighten the wording; what you are promised will not get weaker, and changes that matter get emailed before they apply.
What you are buying.
A coaching app for intrusive thoughts and the checking loop, built on published clinical guidance for obsessive-compulsive disorder. It is not therapy and not a medical device (a “producto sanitario” in EU law), it is not intended to diagnose, prevent, monitor, predict, prognose, treat or alleviate any condition, and no clinician-patient or provider-patient relationship forms by using it. It does not replace professional care and does not claim to.
The lessons and the coach follow that published guidance, and every clinical claim in a lesson carries its source - the evidence page walks each one. No independent clinician has reviewed this product yet. We would rather tell you that here than imply otherwise anywhere; when one has, this sentence changes.
It is also not a crisis service, and because everything you write is sealed on your device, nobody here can see how you are doing. If you are in danger, the app cannot know and cannot respond. The safety page carries the lines that answer at any hour, and the same list sits at the top of every screen in the app.
The coach is a machine.
Replies are written by an AI model, fresh each time. It can be wrong, it can misread you, and the same question can come back two different ways. It knows nothing about you beyond what you have told it here.
To write a reply, your message and the recent part of that conversation go to Anthropic, the company running the model. They go unencrypted, because a model cannot read sealed bytes. We do not log it or keep it, and Anthropic does not retain it after the request or train on it. Using the coach means accepting that one step; the privacy policy sets it out in full.
Who can use it.
Adults, 18 and over - or younger with a parent or guardian who knows and agrees, which the sign-up asks you to confirm. One account per person, and what happens in your account is yours to answer for: keep your sign-in email and vault passphrase to yourself.
Using Maybe with a clinician.
If your clinician uses Maybe Therapist, you can link to their practice with a code they give you. Linking does not make Maybe treatment, and it does not mean anyone is watching. Your clinician does not see the app as you use it: they see what you chose to share when they next open it, which may be days later. Nobody here watches it either.
In a crisis, the route is Get help now and the lines on the safety page, not your care team. If you choose to share that you opened Get help now, your clinician learns it afterwards. It is not an alert, and it does not bring anyone to you.
What you share is yours to choose and to change, and you can unlink at any time. Unlinking stops anything new reaching them; what they have already seen stays with the practice. Your clinician’s advice and your care with them are between you and them, on their terms rather than ours. If a practice pays for your subscription, it can choose which parts of the app you use while it does, and Get help now always stays. The privacy policy sets out what we can and cannot see about a link.
Where you are, and what that means.
This is built in Australia, against published clinical guidance, and it is not registered or certified as a medical device anywhere. No regulator in any country has reviewed it. That is true of every country it reaches, including Australia.
Reading it in your language does not mean it has been approved for where you live. A translation is a translation. Rules about digital health tools differ by country and some of them are strict, so deciding whether it is appropriate and lawful for you to use it where you are is your responsibility, and using it means you accept that responsibility and will not hold us answerable for it.
Use it alongside a licensed professional. That holds everywhere and it matters more the further you are from the care systems this was written against. A clinician who knows you and practises where you live is the person who can say whether exposure work is right for you, and nothing here replaces that judgement.
One honest limit on the paragraphs above, for the same reason the Australian Consumer Law is named further down: where the law where you live gives you rights that a term like this cannot sign away, it does not sign them away. Consumer and health rules in many countries work that way on purpose. What this page can do is tell you plainly what has and has not been done, so nobody is relying on an approval that does not exist.
The subscription.
- Seven days free, card up front. Nothing is charged until day seven. Cancel before then and you pay nothing at all.
- Then monthly, until you cancel. The price is shown before you enter a card and on the pricing page, in US dollars, and for Australian customers it includes GST. It renews on its own; cancelling takes two clicks from settings, through Stripe’s own billing page, and runs to the end of the period you paid for.
- 30 days, money back, no questions. If it did not help, email hello@usemaybe.app inside the window and the payment comes back in full. The window runs for 30 days from the day your trial starts, so it covers the first charge on day seven and the three weeks after it. There is one window per account: a later monthly renewal does not open a new one, though you can cancel any time and keep access to the end of the period you have paid for.
- Fourteen days to change your mind, if you live in the EU. On top of the guarantee above, European law gives you 14 days from the day you sign up to withdraw from the contract, for any reason, with nothing to explain and no cost. Tell us any way you like - an email saying so is enough - or use the form below. We return what you have paid within 14 days of hearing from you, by the way you paid it. Our 30-day guarantee is longer and stays exactly as it is; this right sits underneath it and is not replaced by it.
- Prices can change. Never mid-cycle and never silently: you get an email at least 30 days before a new price applies to you, with cancelling still two clicks away.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
- I hereby give notice that I withdraw from my contract for the provision of the following service:
- Ordered on:
- Name of consumer:
- Address of consumer:
- Signature of consumer (only if this form is notified on paper):
- Date:
The key is yours, and so is losing it.
Your conversations are sealed with keys we never hold. Lose every unlock method you enrolled - passphrase, recovery code, all of them - and those conversations are gone. Not “gone until support helps”: gone, for us as much as for you. That is the price of nobody being able to read them, the app says it before you start, and agreeing to these terms includes accepting it. Your account, subscription and lesson progress survive; a new vault starts empty.
Whose words are whose.
Everything you write is yours, full stop - we could not claim it if we wanted to, since we cannot read it. The app itself, the lessons and the coaching approach are ours: your subscription buys personal use of them, not the right to copy, republish or resell them.
Running the app needs one narrow permission over what you write. We store the sealed bytes and move them to your other devices, and a message goes to the model provider to get you a reply. Nothing goes to training, nothing gets published, and the permission ends when you delete the words or the account.
Send us an idea or a bug report and we can act on it, with nothing owed back to you. Email is not the vault, though. We can read anything you write to us there, so keep what you would rather nobody read inside the app.
Fair use.
Do not use the app to plan or push toward harming yourself or anyone else, probe or break its security, scrape or resell it, or pile in automated traffic. Accounts doing those things get closed; anything already paid for an unused period comes back under the guarantee terms above.
How this ends.
You can leave whenever you like. Cancelling, as above, stops the billing and leaves your account and your vault as they are. To delete the account itself, email us from your sign-in address. We do it, and your email address goes with it.
Deleting takes the sealed conversations with it and nobody can bring them back. What stays is the billing record tax law makes us keep. It shows what you paid, and nothing about what you wrote.
From our side, an account gets closed for the fair-use reasons above or because the service is shutting down. You get an email saying which. If you think we have read it wrong, reply and a person will look again.
When these terms change.
This page gets edited as the product grows. If an edit makes a real difference to you, an email goes out before it takes effect. Carrying on afterwards is how you accept it; if you would rather not, cancel before it applies.
Notices go to the email address on your account, so keep it one you read. If the business is ever sold or moves to another company, these terms and the privacy policy move with it unchanged. You hear about it before it happens.
Where responsibility sits.
The app is provided as it stands, without a promise it is always up or always right, and what it says is coaching to weigh, not instructions to follow. Decisions about your health belong with you and the professionals who know you.
Nothing here excludes the consumer guarantees in the Australian Consumer Law - those apply and cannot be signed away, and where the service fails one, you have every remedy that law gives. Beyond what the law requires, our liability to you is capped at what you paid us in the six months before the claim.
If Maybe ever shuts down, you get 30 days’ notice by email and a refund of anything paid for time the service will not cover. If a court strikes out any one clause here, the rest keep standing. These terms and the privacy policy are the whole agreement between us.
If something goes wrong, email us first. Most of it ends there, and the guarantee above covers the common case. If that does not settle it, the Australian Consumer Law gives you routes we cannot close off. Your state or territory consumer protection agency, the ACCC and the courts stay open to you. There is no arbitration clause on this page and nothing asking you to give up a class action.
These terms run under Australian law. Choosing it does not take away the consumer protections of the country you live in. If you are in the European Union, Rome I keeps every right your own law does not let a contract remove, and you can bring a claim in the courts where you live. Questions: hello@usemaybe.app. The privacy policy - the complete list of what we can and cannot see - is at /privacy.